Smith Thompson Security Review – Treating Everyone Like Family
We have come across many home security companies that have started from huge business tycoons just because they want to expand their current service options. Getting to know a company whose sole purpose of providing security services due to a burglary it has experienced itself is quite remarkable.
Let this review give you a glimpse of how Smith Thompson Security has progressed over the years.
Smith Thompson’s History and Reputation
Smith Thompson Security was founded by Mark Thompson and Jim Smith in 1978 shortly after the burglary at the Thompson home. It is one of the current leaders in the security industry. It provides items manufactured by ADT, DSC, and Honeywell which gives customers the assurance of up-to-date technology.
Smith Thompson provides services to the whole state of Texas using wireless transmitters that keep its service connection strong.
It is known for low monthly fees as well as upfront costs. The equipment provided is also affordable but may lead to a high expense depending on the number of items you choose to add on.
Smith Thompson has been BBB accredited since 1987 and currently holds a rating of A+. It also has 150 customer reviews wherein 99% is positive. Smith Thompson Home Security complaints on the site focus more on rude customer service and issues on police dispatch.
Plan Pricing and Services
|Plans||Existing System||New System|
|Install, Activate, & Upfront||$89||$299|
|Monthly Fee||$16.95 + taxes|
|Smith Thompson provides a cellular transmitter that works with ADT, DSC, or Honeywell systems.||LCD Keypad|
3 Door/Window Sensors
1 Motion Detector
1 Control Panel
1 Wireless Receiver Module
2 yard signs and window decals
1 year warranty
Smith Thompson only provides a warranty for systems that it installs. The warranty provided runs for 1 year for both part and labor service. After that, every service call will cost you $59.
The monthly fee of $16.95 will stay the same. The only increase in the monthly fees would be to avail for its commercial services (meant for businesses) that would be $24.95 per month.
When it comes to add-ons, a variety of equipment is available:
- LCD Keypad: $99
- Cellular Transmission: $89
- Key Fob: $49
- Door/Window Sensor: $29
- Glassbreak Detector: $99
- Motion Detector: $99
- Smoke & Heat Detector: $129
- Backup Battery: $25
- Wireless Receiver Module: $59
Top Tips for Buyers
If you are planning to move sometime soon, we highly suggest you look elsewhere. Smith Thompson only services Texas.
It has really affordable and durable systems manufactured by DSC.
It provides services to equipment that has already been installed in your home. All you have to do is purchase the cell communicator to redirect the signal to Smith Thompson’s central station.
Before you sign up with Smith Thompson, we urge you to read the 9 complaints on BBB. Kindly focus on the way that its social media manager responds. You can make your judgment after.
It works on a $16.95 charge per month. It promotes that it is the only company that provides this price. However, be aware that several companies such as Alarm Grid and GeoArm offer lower rates with no binding contract as well.
Installation is done by professionals. Depending on your purchase, this may take around 1 to 4 hours to finish. We recommend you stay for the whole process.
When installing the system and testing the service, make sure that you pay attention to the process and listen to everything you are being told. This is for you to be able to do small troubleshooting procedures on your own.
Unfortunately, DIY installation is not offered under Smith Thompson.
If you prepay for a year’s worth of service, it will give you a month free. So you paid 12 months of service for the price of 11!
It provides a referral incentive as well. For every successful referral you have with Smith Thompson, you and your referral will get 1 month of service for free.
There are a lot of Smith Thompson monitoring reviews on other sites. It would be best to check out the comments of people who have purchased and signed up with the service.
The good thing about this company is that it does not roll out salesmen who pound on your doors.
Cancellation and Transfer Policies
Smith Thompson offers clients a 30-day money back guarantee. If you think that the system does not fit your security needs, you can have the items returned for a full refund.
To cancel the monitoring service, you would need to contact customer service and notify it of your cancellation request. You will be advised to submit a Letter of Cancellation with a 30-day notice.
If you are moving houses, you can also bring the system with you. You would need to contact the company for assistance in reinstalling and reactivating the system. However, if you plan to move out of the state, you would need to cancel the service altogether.
Since it offers service without having to bind you to a contract, you can cancel the service and leave the equipment in your old house. The new homeowners can contact Smith Thompson to reactivate the system with a creation of a new account.
What’s the Bottom Line?
It’s a little disheartening that some of the best companies only service small areas. If it would expand more, we believe that the general search for home securities will be easier for most people.
If not for the blunt and rude BBB complaint responses, Smith Thompson would be the total package!
Smith Thompson is one of our recommended security services in Texas. Go check it out and see if it suits all your security needs.