SafeTouch Security Review – A Choice For Guaranteed Security?

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SafeTouch prides itself as a provider of reliability at the right price. It is known for innovations and guaranteed fast response.

The company claims that when you get their plans, you also pay for unparalleled peace of mind. Let’s find out if there’s truth to this.

Read on for a no-nonsense SafeTouch reviews.

SafeTouch Security’s History and Reputation

SafeTouch started doing business in September, 1988. It is headquartered in Jacksonville, Florida. It covers most of Florida, some areas of Georgia and some areas of South Carolina.

SafeTouch is the nation’s largest, independent communications-security company

The company was rated A+ by the Better Business Bureau and has received 4.94 out of 5 stars based on 731 customer reviews. From reviews made on the site, only 5% were SafeTouch Security complaints.

The complaints were mostly regarding equipment performance, contract duration and poor service while positive reviews were about good customer service and knowledgeable as well as capable technicians, among others.

SafeTouch’s monitoring system starts at a low amount to make it affordable. Some items may be optional at additional costs.

The company is not BBB-accredited.

SafeTouch owns and operates its command center, monitoring station, backup systems, and licenses. All employees are required to undergo rigorous testing, and every team member is fully-licensed and background-checked. Because the company does not rely on subcontractors, consistently high standards of services are ensured.

The monitoring system is UL-listed, and the technology used is powered by Alarm.com, the most trusted in the industry.

It is pet-friendly. When you sign-up, you will receive a free pet decal. With this decal displayed, your pets are protected during emergencies. The decals inform the company that you have a beloved pet that needs to be saved. The police and firefighters are also informed of the presence of your pet.

Plan Pricing And Services

The company’s monitoring cost starts as low as $29.95 per month for a new system with a phone line. For wireless options, the cost is as low as $39.95 per month. The price will depend on the customized equipment and features that will fit the lifestyle of the customers.

The following are the available wireless plans of SafeTouch:

PlansSilver StandardGold InteractivePlatinum Advanced
Monthly Monitoring$39.95$44.95$49.95
Upfront cost$99.00$99.00$199.00
Main Features·   UL Monitoring

·   45-second response

·   Battery Back-up

·   Mobile App

·   Cellular Communication

·   Crash & Smash Technology

·   All of Silver Benefits +

·   2-way communicator

·   Geo Location Services

·   Remote Access & Control

·   Motion-Triggered Alerts

·   Light Control

·   Climate Control

·   Appliance Control

·   All of Gold Benefits plus

·   Enhanced 128-bit Encryption

·   Keypad Weather Alerts

·   Power G Technology

·   Video Surveillance

·   Cloud Video Storage

Equipment·   DSC 1832 Panel

·   Power Series Keypad

·   Window Decals and Yard Signs

·   4 Wireless Openings

·   Pet-immune Motion Detector

·   Cellular Communicator

·   Crash & Smash Detection

·   DSC Impassa

·   Built-in Siren

·   Pet-immune Motion Detector

·   3 Wireless Contacts

·   Cellular Communicator

·   Wireless Keyfob

·   2-way Alarm Verification

·   Crash & Smash Detection

·   DSC Neo Control Panel

·   Indoor IR Camera

·   Pet-immune Motion Detector

·   4 Encrypted Wireless Contacts

·   Home Automation Platform

·   GSM Radio & Weather Alerts

·   2-way Alarm Verification

·   Crash & Smash Detection

Credit approval, as well as pre-authorized credit card payments, is necessary. All the packages require 3-year monitoring agreement and standard installation.

The platinum plan features all Power G technology. An extra layer of security is added to your system with its extended range of wireless encrypted equipment.

SafeTouch provides a lifetime warranty on parts and labor with no additional cost along with yard sign and stickers for your property.

Some service and equipment programs may vary depending on location.

SafeTouch’s take-over price for equipment and monitoring is as low as $21.95 per month. Its Surveillance System For Life is offered at an internet price of $1,595 instead of the regular price of $1,995. The package includes 4 cameras, 1 NVR, Remote Access, and Mobile Application. The price includes the cost of installation.

The company has a SafeTouch Smart Home Security. That’s remote access and control at your fingertips! With its free mobile app, you can check visitor activity, alarm history, customize alerts, view sensor as well as arm or disarm your system from anywhere.

The Smart Home Security options include a smart camera, smart thermostat, and smart doorbell/cameras. Each option has a different price. The options are available exclusively for gold and platinum packages.

The plans have a crash & smash detection. When your control panel is damaged, the Monitoring Center is alerted to send help.

The company also offers a free home security audit with no obligations. You can request by answering a form on its site. It offers two options, you can schedule an In-Home Consultation, or you can purchase the system over the phone.

You can skip the consultation and personalize as well as purchase your security system. When you do that during the promo period, installation is expedited.

The contract is for a minimum of 36-months. The company’s site does not provide information on pricing changes over time.

Top Tips For Buyers

When you get the services of SafeTouch, make you sure understand the terms and agreements you sign.

Some complaints made by clients were regarding the contract duration. The specification for the duration is in the contract.

If you’ve decided to get SafeTouch’s services, you can avail of the promos it offers. The company offers lower costs for some of its services. You can visit its website for details.

Cancellation and Transfer Policies

The contract auto-renews. When you cancel the contract when it is still in effect, you will have to pay the remaining periods or buy-out the contract.

If you move to an area with SafeTouch coverage, the service can be transferred to the new location. If the area is not within the coverage, the situation is the same as a cancellation of a contract.

When you sell your house while the contract is still in effect, you won’t have to pay anything when the new owners get SafeTouch’s services. Otherwise, the cost is just like that for the cancellation of the contract.

You may cancel the contract within 30 days if the equipment and installation do not meet your satisfaction with the company’s money back guarantee.

What’s the Bottom Line?

Pros

  • Nearly 3 decades in the industry.
  • L-listed monitoring system.
  • Technology is powered by Alarm.com.
  • Pet-friendly.
  • Does not rely on subcontractors.
  • Money back guarantee for 30 days.

Cons

  • Limited coverage area.
  • Not BBB-accredited.

With its plans, pricing, features, response time, and track record, SafeTouch is proving itself to be a security company that can offer you reliability.

The company’s services have more pros than cons. SafeTouch can indeed be your choice for guaranteed security.

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