Loud Security Review – Top Notch Service?

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There’s just something about the words “peace of mind” displayed on Loud Security’s website. It somehow assures you that with a few dollars off your pocket, you can purchase peace of mind; convinced that your loved ones and your properties are all safe from the evils of society.

But are you all safe, really?

Let’s take a look at an alarm monitoring company named Loud Security Systems. Let’s lay down the facts and browse through some Loud Security System reviews. Only after reading this review should you decide whether to sign up with Loud or not.

Loud Security System’s History and Reputation

Loud Security Systems is a locally-owned and operated alarm monitoring company based in Kennesaw, GA. The company has been operating for 22 years now and have been in the industry for so long that it considers itself as one of Atlanta’s leading security and life safety companies.

Owned by John Loud, the company had always been true to their word of giving top-quality service. In fact, for the fourth time now, Loud Security Systems was named as one of Cobb County’s top 25 businesses of the year. Aside from that, Loud Security Systems also have the following awards to their name:

  • Honeywell’s National Award for Technical Achievement (2012)
  • Honeywell’s National Award for Community Service (2012, 2015)
  • Acworth Business of the Year (2012)
  • Kennesaw Business of the Year (2012)
  • Top 10 Security Company – Atlanta Chronicle
  • Top 100 in the Nation – SDM (2016)

It’s owner and president, John Loud sat as president of the GA Alarm Association from 2012-2014 and was awarded as Kennesaw Citizen of the Year in 2013. It was also in the same year that John Loud was honored with the Mack Henderson Public Service Award.

The company is performing so well that it currently enjoys an A+ rating on BBB. There are 8 complaints filed, all of them addressed by Loud Security; the complaints of which were heavy on Billing/Collection concerns.

Loud Security Systems covers the county of Cobb and its surrounding areas. Perhaps because of its known quality of service, the company is a little bit more expensive than the others in the industry. Who can blame them? Loud Security Systems is equipped with a much-coveted CSAA 5-Diamond certification under its belt, a feat that only less than 150 of the 2,700 central monitoring stations in the US have achieved.

Loud Security is also affiliated with the following organizations: Kennesaw Business Association, YWCA of Northwest Georgia, First Alert Security Systems, DSC Security Systems, Ian Marshall Realty, Beam Central Vacuum Systems, and Honeywell.

Loud Security Systems is confident of the quality of its services. If you have concerns, you can even call the owner himself, Mr. John Loud, at 678.300.9785. The phone number is published on the company website and is said to even be the same phone number his family uses when contacting him.

Plan Pricing and Services

Loud Security Systems believes in getting you the services you need. Its services are tailored to fit whatever it is that you need and so it is important that prior to signing up; you sit down with Loud Security Systems representative and get a quote. You may call the company at 770.427.1300 or you can also send the company a message via the company website to request a quote.

Loud Security Systems is also a Honeywell authorized dealer and if you do not have an alarm system in place as of yet, you can take advantage of the free security system the company gives out. The free security system is valued at $895 and includes the following:

  • 24-hour UL and 5-Diamond Certified Monitoring
  • 1 Deluxe Honeywell Control Panel
  • 1 Digital LCD Keypad
  • 3 Door or Window Sensors
  • 1 Passive Infrared Motion Detector
  • 1 Interior Siren
  • 1 Battery Backup
  • 1 Telephone Jack Interface
  • Duress/Hostage Code
  • Loud Security Lawn Sign and Stickers
  • Homeowners Insurance Certificate for Insurance Discount

You can fill out the form provided in the company website and a consultant will get in touch with you the soonest possible time. And with plans that start at $19.95 per month, you, for sure, will get the plan that’s just right for your needs.

Take note, however, that the “free” security system may not be altogether free. There may be telephone activation fee. If there are parts and equipment you would like added to your security system, you would have to pay for the added cost.

The free security system would also bind you to a 3-year contract with Loud Security.

There is a 90-day warranty on all Loud Security Systems equipment from the date of purchase. Just like any other monitoring company, however, the company also offers an extended warranty and service plans. If this is something that you’d be interested in, you may call 770.427.1300 for details.

It is also interesting to note that most of the added features of Loud Security are added at no extra cost. For example, fire monitoring and medical monitoring may be added at no extra charge. The company also has cellular monitoring in cases when the phone lines are cut.

It also has live operators that are available 24/7/365. Loud Security promises that you will never be directed to a voicemail and assures its clients that each and every time you have an emergency, a live operator is available.

Except for the free security systems worth $895 and a starting plan of $19.95 per month, there is not much information online relating to the company’s other plans and pricing. There is also no information published about whether the company increases its rates after the initial contract or not. You would have to call Loud Security to inquire.

Top Tips for Buyers

In certain cases, when a customer causes a false alarm, Loud Security would still make sure to get in touch with you the next day to check if everything is really OK.

You can also make changes to your account while within the contract. You can talk to Loud Security and discuss with its representatives the need for you to make changes to your plans – either to add more equipment or to lower your plan – and the company will do whatever it can do to accommodate your request.

If you are subscribed to Loud Security’s services, you can be sent your bill via email. You just need to get in touch with the company and complete your registration over the phone. There is also an option where your bill will be automatically debited from your card every month.

Cancellation and Transfer Policies

It should be highlighted that the company’s website does not contain any information about a return policy, nor does it say anything about how to cancel your subscription to the company’s services.

If you have already been with Loud Security for quite some time now and would like to cancel your subscription to its services, you may do so with a written request addressed to Loud Security. Please take note that you need to send in your request for cancellation 60 days before the end date.

If it is not yet the end of your contract and you wish to cancel services, you will have to pay for the remaining period as contained in the signed agreement.

The website does not also say anything about the transfer of ownership nor does it contain any information about what to do when you are transferring from one location to a new home. You may want to inquire first before signing up.

What’s the Bottom Line?

Pros

  • High-quality service
  • 5-Diamond UL Certified
  • The business had been in existence for more than 2 decades
  • 24/7/365 Live operators
  • Honeywell Authorized dealer

Cons

  • The contract is for 36 months
  • Limited availability, only covers Cobb County and its surrounding areas
  • Limited information on plans and pricing

Rarely would you see a company that’s so open to its clients to the point of giving out its president’s contact details. The company has created a strong base of loyal customers in Cobb County and its surrounding areas.

While the company has performed better than its peers in the industry, the coverage seems limited. If you are outside Cobb County, you better look for another alternative but if you are in Cobb, Loud Security is highly recommended.

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