LiveWatch Security Review – Are They Really Good?

LiveWatch Security Review

The basics of home security are most often taken for granted and underappreciated. We live in a world where machines and technology join forces to ensure a safer environment. This is especially true for our homes.

We’ve come a long way with different technological advancements at our disposal. Still, these complicated concepts and devices rely on basic principles and machinery.

This is what LiveWatch Security specializes in—cover the basics of home security without breaking the bank. Ready for the basics? This is our LiveWatch Security review.

LiveWatch Security’s History and Reputation

In terms of age, LiveWatch can be best described as a middle-aged contender. Established in 2002, the company has set a recognizable mark in the industry. It serves all 50 states and serves all types of clients, whether they’re residences or businesses. To date, there are about 200,000 users.

The company didn’t invest in much technological innovation with its devices, offering the same basic tech. Despite this, LiveWatch is still a popular option for homeowners because of the cheap entry plans it has.

As it had been acquired by MONI in 2015, LiveWatch also uses ASAPer. It’s an emergency messaging system that you can use to act on notifications given by the system. The service is also fast as it notifies you within 30 seconds after the alarms are activated.

It’s also been accredited by the Better Business Bureau since 05/03/2004 and has a BBB rating of A+.  However, the company receives a high 62% of negative ratings from customers. It also has 37 total complaints listed on the site as of writing.

Most of the complaints listed were about problems related to the products and services.

Plan Pricing and Services

A wireless system, LiveWatch communicates with its monitoring system through cell signals. This is an advantage as wireless systems are much difficult to compromise than wired ones.

LiveWatch’s costs are divided into two: two equipment packages and four monthly monitoring plans. Its monitoring plans also start cheap and cover basic security needs.

PlansMonthly ChargeActivation FeeEquipment Package PricesMain Features
Basic$19.95$19.95Starts at $19924/7 monitoring and ASAPer
Mobile Pro$34.95$19.95Starts at $99All BASIC features plus Remote Arm & Disarm, Crash & Smash Protection, Live Voice Assist
Total Home$39.95$19.95Starts at $99All MOBILE PRO features plus Smartphone Control, Home Automation, Smart Image Capture
Total Home + Video$49.95$19.95Start at $99All TOTAL HOME features plus Live Video Streaming and Security Camera

The above plans have varying prices for the equipment packages. The Basic Plan, although it’s the cheapest, requires a higher entry price for the equipment as it starts at $199. All other plans will cost you only $99 for the equipment.

Monthly fees are pretty stable throughout the duration of the contract, so don’t expect the monthly prices to fluctuate.

The following are the company’s two equipment packages:

PackagesPriceEquipmentFeatures
Plug & Protect Basic$99 to $599XTi-5 control panel, 2 door sensors, 1 motion sensor, 1 keychain remote, yard signs & stickersloud siren and mobile alerts and system control
Plug & Protect Complete$99 to $699IQ Gen 2 touchscreen control panel, 2 door sensors, 1 motion sensor, 1 keychain remote, yard signs & stickersPLUG & PROTECT BASIC features plus Bluetooth hands-free arm/disarm

The equipment doesn’t require additional shipping fees.

If you need additional or other devices to customize your package, LiveWatch also offers add-ons:

  • Automation devices sold between $57.60 and $64.95 each
  • Security cameras sold between $199 and $349 each
  • Sensors sold between $29 and $79

You also have the option to choose add-ons that are compatible with your control panel (XTi-5 or IQ Gen 2).

All of the equipment initially have a 2-year limited warranty. However, you can choose to upgrade it to a lifetime term. This strategy is a bit odd as LiveWatch can benefit more if its devices possess lifetime warranty up front.

From the plans and packages available, you’ll notice that LiveWatch Security tends to lean towards the basic equipment and sensors available. Its Basic Plan offering demonstrates this most clearly, as this only features bare monitoring services and notifications through ASAPer.

Top Tips for Buyers

LiveWatch Security, unlike other companies, doesn’t require any minimum credit scores. It also doesn’t run credit checks on its current and future clients. It is pretty much transparent about its costs and all your security needs can be purchased through its site.

The live chat feature on its site connects you with its friendly and knowledgeable staffs. These staffs would also occasionally offer you perks, discounts, or additional services to entice you to sign a contract.

Its initial monitoring agreement runs for 12 months, which is shorter than what most other companies require. After this period ends, the contract auto-renews monthly to keep the services going.

A note of caution though, when you decide to upgrade or downgrade your plans, you need to repay the discounts that came along with your original plan. Unlike other companies, LiveWatch has a relatively long 365-day money back guarantee in case you aren’t happy with the products or services.

Cancellation and Transfer Policies

LiveWatch prides itself in its “no commitment” sort of contract. The company doesn’t charge any cancellation fees when you decide to end the contract. It believes that customers should stay with the company because they want to, not because they’re forced by a contract.

If you wish to end the contract within a year, you can simply mail back the equipment to the company. However, it will continue billing you for monitoring until the devices had been received, processed, and verified. The company will refund you with all the upfront costs you’ve spent.

You get to keep all the devices you’ve bought after the contract expires and you didn’t opt for auto-renewal. This will, however, only work locally and other interactive features such as ASAPer will stop working.

If you are moving, you need to let the company know so it could help you with the devices. Since its equipment is wireless, it shouldn’t be much of a hassle. You can also transfer the service to a new owner, should you want to cancel because you’re moving out.

What’s the Bottom Line?

Pros

  • 365-day money back period
  • Flexible contract
  • Good customer service
  • No credit check required to avail of the services
  • Simple DIY installation of wireless devices
  • No cancellation fees

Cons

  • Delay and problems with cancellation
  • Occasionally faulty and nonfunctioning equipment
  • Lifetime warranty on devices only available when the customers ask for it

LiveWatch Home Security complaints are often varied with some about customer service representatives, monthly billing even after the contract expired or has been canceled, and devices not doing what they’re supposed to.

Still, if you only need the bare basics of home security, LiveWatch Security is a good choice.

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