EPS Security Review—A Capable Local Company?

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In an industry where bigger companies have more leverage, it’s nice to see small and locally-owned companies holding their ground. Smaller companies are often at a disadvantage because bigger companies have the resources for nationwide marketing and advertising.

There are several local security providers backed by reliable and recognized monitoring stations. An example is EPS Security.

How does EPS fare against the rest of the competition? Let’s find out.

EPS’ History and Reputation

Established in 1955, EPS (Engineered Protection Systems) is a longtime competitor in the industry. In spite of this length of time, it opted to serve only a small area of the country in contrast to nationwide companies. EPS currently serves Michigan and surrounding states and areas.

The company doesn’t disappoint though. The SDM Magazine, in its 2017 ranking, ranked EPS as the 29th largest security company in the country. This ranking was based on the recurring monthly revenue of different security providers in the country.

Aside from this, EPS also boasts a UL Listed, FM Approved, and TMA Five Diamond Certified monitoring station. In terms of technology, the company currently partners with Honeywell for its products and services.

This comes at quite a price though. EPS is reportedly more expensive than the services of other companies.

With regards to the Better Business Bureau, the company has been accredited since 02/22/1979 and has been given a rating of A+. As of writing, the company has one negative customer review on the site. There are no filed complaints about it yet.

Plan Pricing and Services

EPS offers a wireless monitoring system. This kind of system is a lot safer than landline or wired ones. It caters to both residential and commercial establishments.

The company offers two monitoring plans with separate security products. These plans are only for residential establishments:

PlanMonthly ChargeFeatures
Standard Home MonitoringStarts at $35Security and Smart Home Technology, 24/7 Monitoring, Cellular or Internet Monitoring, free activation, free panel or keypad upgrade
Standard + Total ConnectStarts at $43All STANDARD HOME MONITORING features plus Total Connect Home Security App, remote arm and disarm, receive notifications, integration with Smart Home products; there is also an option to add Total Connect with Video for an additional $7 a month.

Some customers reported that the prices could increase without notice, so it’s best to keep watch over your bills.

The following are EPS’ equipment packages and security products:

  • This is its home control and automation system powered by Honeywell. The equipment included are thermostat controller, intrusion sensors (motion, door, glass break), smoke detector, audio alarm, smartphone app, and keychain remote. The system starts at $240.
  • EPS partnered with Skybell to provide this product. The features and equipment included are two-way audio (via doorbell), motion sensor, full-color night vision, on-demand monitoring, silent mode, and app functionality.
  • Total Connect. The package allows you to control your systems and access different locations. This acts like a central station from which you can manage your home security, automation, and video feed (Total Connect with Video). You can also receive real-time notifications. Total Connect integrates well with Skybell.

You need to pay upfront for these devices. The cost can easily reach up to several hundred dollars, so you need to watch out.

Meanwhile, these are EPS’ services:

  • Home Security System. This includes the following equipment: motion detectors, door/window sensors, glass break detectors, panic buttons/sirens, water detectors, low-temperature monitoring, water shut-off devices, and cameras. There is no pricing information for this.
  • Home Automation. EPS’ own home automation system has the following devices: Skybell doorbell video camera, door locks, water detectors, low-temperature monitoring, water shut-off devices, and control for light, blinds, lamps, thermostats, and garage door.
  • Life Safety. A pretty standard and important addition that any home security provider can offer. This feature includes fire alarm monitoring, smoke and heat detection, carbon monoxide alarm, water leak detection, low-temperature furnace monitoring, and medical alerts.

There is an installation cost that goes upward of $199 for the equipment as well.

EPS also caters to commercial clients to provide solutions for their businesses. The following are some features of its commercial security offering:

Commercial SecurityFeatures/Equipment
Securityintrusion alarm system, holdup/panic alarms, video surveillance, card access systems, multi-system integration, customized engineering, remote capability
Safetyfire alarm systems, fire alarm testing services, voice notification systems, intrusion alarm integration, fire alarm code compliance
Services24/7 monitoring, managed access control, individual alarm IDs, preventative maintenance, system service and repair

It’s unclear how long the warranty of the equipment is. The information isn’t written on its official website.

Other crucial information like the prices can’t also be found on the site. Although EPS gives a starting price for its monitoring plans, the prices of its equipment remain largely vague.

Top Tips for Buyers

EPS offers a free activation or reactivation of your home security system. This offer is for security systems whether they’re from EPS or not. Also, if you have an old control panel or keypad and need an upgrade, the company can upgrade it for free.

You’ll also receive a $100 credit if you refer a friend and they become new customers. This is huge compared to the referral incentives of other companies.

As there is unclear or incomplete information regarding equipment warranty and pricing, you need to go over with the sales representative to help you make an informed decision on your purchase. Reading reviews from other customers is also recommended.

Cancellation and Transfer Policies

The company requires you to sign a pretty standard 3-year contract. This contract auto-renews, although it’s not clear if it renews monthly or yearly.

If you want to opt out of the contract pretty early, you need to pay the remaining balance. This can be pretty high if you’ve been with the company for a short time. You still have a three-day period if you change your mind.

You need to submit a written notice 30 days from when you want to terminate your services.

The company allows you to move as noted in its reactivation of equipment policy. It’s not clear, however, what your other options are when you decide to move.

What’s the Bottom Line?

Pros

  • Owns a recognized monitoring center
  • Wide variety of services and products offered

Cons

  • Limited availability
  • Potentially high upfront costs
  • Incomplete information about pricing and equipment warranty

EPS Home Security system reviews and complaints include problems with billing, faulty equipment that causes a high number of false alarms, and poor customer service. Another discouraging characteristic is the high upfront cost of the devices.

However, EPS’ credentials are good. And for a locally-owned and operated company that got into the top 30 largest security companies in the country, this is a major feat.

All in all, if you can manage the quite hefty costs, you’ll be in good hands with EPS.pi

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