Central Security Group Review – How Good Are They?

Central Security Group Review: The Best of Local Service With A National Presence

The Central Security Group – Nationwide, Inc. or CSG Nationwide provides security systems for home and businesses, as well as home automation and energy management services.

CSG is proud of its local service with a national presence.

Read this Central Security review to know if its service is the one you’re looking for.

Central Security Group’s History and Reputation

The Central Security Group was founded in 1999. The Group acquired Guardian Security Systems in the same year. Guardian Security Systems started doing business in 1973. Thus, the company has presence for more than 4 decades.

It also acquired SafeLink Security and Lakeshore Alarm in 2012, SecureNet Alarm Systems in 2013, Fort Knox Security Services and SW Security Services in 2014, and Allied Protective Systems in 2015.

The CSG has a broad service reach. Its headquarters is at Tulsa, Oklahoma but it has local offices in the areas it serves: CaliforniaArizonaTexasOklahomaKansas, MissouriArkansas, LouisianaKentuckyTennesseeMississippiAlabamaGeorgiaFloridaNorth and South Carolina.

CSG is one of the fastest growing home security and automation providers in the county. It is one of the largest independently-owned and operated alarm companies with more than 200,000 customers, homeowners, and business owners, alike.

The company is said to offer affordable and reasonable prices for its services and has been a member of The Monitoring Association since 2017.

The company has been accredited on November 17, 2009 by the Better Business Bureau received with a current rating of A+. It received a composite score of 4.6 out of 5 stars. Out of the 50 customer reviews, only 26% were negative complaints.

The company is praised by its customers for its quick response to issues raised and also good customer service while the negative reviews made were regarding the contract, poor customer service, policies, fees, and cancellation of services.

In 2015, Security Distributing and Marketing (SDM) Magazine ranked the company as 13th out of the 100 U.S. Security Systems Companies servicing both residential and non-residential clients. In 2016, the company ranked 9th.

Plan Pricing And Services

Central Security Group price starts at $30 a month for cellular monitoring, and the minimum contract is for 24 months. A free consultation can be availed to get the cost estimates.

The company’s site does not give additional data on pricing and plans although we have been able to search for as much as $52.99 monthly monitoring fee shared through a customer complaint.

The company customizes the system based on its clients’ need. It has a complete range of latest-generation security equipment, mobile applications, two-way live voice alarm, and broadband VOIP and cellular connection systems.

The customized plans and equipment can be a combination of the following:

  • Alert 360
  • Energy Management
  • Alarm Monitoring
  • 2G Upgrade
  • Remote Access
  • Alert 360 Video
  • Home Automation
  • Video Monitoring
  • Wireless Security
  • Apple Watch

With the company’s home camera systems, video security monitoring options include the following:

  • Ability to watch live video on your smartphone or tablet; and
  • Receive scheduled recordings or video alerts sent via text or email.

Its interactive security and automation have the following features:

  • Home Automation
  • Live Video
  • Severe Weather Alerts
  • Advanced Interactive Services
  • Two-way Voice
  • Water Management

With its Interactive Home Security Services (Alert 360), you can monitor and control your home or business in real-time and from anywhere using your smartphone or device such as the Apple Watch.

With CSG monitored alarm system, you are assured of the following:

  • Average response time to alarm signal of 16 seconds.
  • Average answer speed when you call in 10 seconds.
  • Average time to cancel an alarm of fewer than 25 seconds.

For a limited period, CSG is offering a reconnect special with a monitoring cost of just $17.66 per month. The cost includes 1-month free monitoring as well as free reprogramming of existing system, activation, system check-up, training on how to use your system, and backup battery, if necessary.

The company has dependable and knowledgeable installers. It has protocols to ensure the security of clients and its properties as well as ensuring the lowest probability of fines for a false alarm.

After the contract term, the customer owns the alarm equipment.

It is noteworthy that the company has one of the highest insurance deductible reimbursements in the industry.

Top Tips For Buyers

Before signing the contract, make sure you’ve read and understood all of the terms.

Many of the issues raised about the company are the auto-renewal policy of the contract.

When you sign-up for monitoring services, you could be eligible for a discount on a homeowner’s insurance. That’s an additional bonus.

The company also has a referral program. For every referral, $75 is credited to your account. What more is that the amount of credit can be doubled if the referral becomes a CSG customer within 60 days of the date of your original installation.

When a false alarm occurs, you can ask for a review of the situation. If the results of the review are in your favor, credit will be applied equally to the full or partial amount of the fine you have paid.

Cancellation and Transfer Policies

The contract is for a minimum of 2 years, and the company automatically renews the contract. If you have plans for canceling the contract, ensure that you do it on time and send a written notice. Otherwise, you will have to pay the remaining period or buy-out the contract.

Some complaints on extra fees, such as cancellation fees costing as much as $475, have been raised against CSG.

If you’re selling your house, you would have to pay for the fees unless the new owners take over the contract.

When you’re transferring, you have to cancel your policies at the right time if it can’t be moved to your new home. Otherwise, you’ll have to pay the remaining period or buy-out the contract.

However, it has the “360 Residential Move Program” where the customers will be given three move options:

  • Advanced wireless intrusion system
  • Replacement of an existing control panel
  • Reprogramming of an control panel

This promotion required a 36-month service contract costing a minimum of $34.95 per month with $100 account credit upon activation.

What’s the Bottom Line?

Pros

  • More than 4 decades in the industry.
  • Has a local office in the areas it serves.
  • Affordable services.
  • Quick-response to concerns.
  • Good customer service.

Cons

  • Stringent cancellation policies.
  • Extra fees.
  • Information about pricing and plans not outlined online.

Notwithstanding the issues raised regarding the cancellation of the contract and the consequent extra fees paid, the company offers many good points.

It would, however, be better if the company is more transparent with its pricing and plans.

This CSG review has enumerated the reasons why the company can be a choice for reliable security services to protect your home, office, family, and valuables. The choice, however, is up to you.

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