Alarm.com Review – Provider of the Best Home Security and Automation Technology?

Alarm.com review

Alarm.com creates technology. It provides cloud-based services for remote control, home automation as well as monitoring services.

In other words, it is not a home security company but provides solutions for homes and businesses. The company sells hardware and service contracts to alarm companies.

While the company focuses on what it does best which is building and providing technology, its products and services are sold through authorized dealers.

It offers a whole suite of services to make your home even better.

This Alarm.com review will give what you need to know to help you decide in getting the company’s products and services.

Alarm.com’s History and Reputation

The company started in April, 2000 as part of the research and development of MicroStrategy. It was eventually incorporated as Alarm.com in 2003.

In February, 2009, the company was acquired by ABS Capital Partners. The company expanded into energy management by 2010. In 2016, its cloud-based home platform was connected with Amazon’s Echo.

The company headquarters is in Mclean, Virginia.

The company is proud to say that it’s revolutionizing the way people connect with their homes and businesses. It has 2.3 Million subscribers and 25 Million connected sensors & devices as of 2015.

Alarm.com developed and released the first ever interactive home security solution. Being a pioneer in the field has not stopped the company from continuously devising ways to make homes safer, smarter and more efficient.

It is known as a leader in providing technology for smart home security services. Most of the advanced home security systems available were made by the company.

As of last year, the company has plans to develop drone applications for smart home and business security as well.

The company’s technology powers many of the home security systems available. It provides both white-label and direct-to-consumer home security and automation services.

In 2017, the company introduced Insights Engine, a new, proactive intelligence that understands context. It also enables your home to recognize and respond to activities that might indicate a problem.

The company’s products and services are available in all parts of the country. It is even available in Canada. The company has about 6,000 authorized dealers all throughout the country.

The company was accredited by the Better Business Bureau on January 5, 2005. BBB rated it A+ with a composite score of 4.34 out of 5 stars.

There were only 2 reviews made by the company, 1 positive and 1 negative. The commendation was about good customer service while the Alarm.com complaint was about the untoward behavior of a local dealer of the company.

The company’s technology for home security and automation is distributed through dealers who sell, install, and monitor the services. The dealers also provide the dedicated customer service to clients.

The following are the top-ranking home security companies that provide Alarm.com services in the country:

  • Frontpoint
  • Livewatch
  • Moni
  • Vivint
  • Armorax
  • Crime Prevention Security Systems
  • EMC Security

Alarm.com is a member of the Electronic Security Association and The Monitoring Association.

In 2015 and 2016, the company was awarded as the Top Workplace for its high employee engagement, quality work environment, and focus on innovation.

In 2016, it won the Most Valuable Product Award at ISC West for Alarm.com Academy training program. The award is given to companies recognized for industry-leading products and services. It also won the ESX Innovation Award during the same year.

Plan Pricing and Services

The company’s services start with a low upfront cost and a monthly service fee. The costs will depend on the size of the home or business as well as the features of the security system to be installed.

The Alarm.com pricing includes an upfront fee from $100 to $200 and a monthly subscription cost from $40 to $60. You can also have add-ons and the choices range from smart locks to lights as well as thermostat, all for additional costs.

The company’s products and services include the following:

PRODUCTS AND SERVICESFEATURES
Interactive SecurityDedicated Connection

Total Control From Anywhere

Unique User Codes

Notifications

Security Panels (Crash & Smash Protection, 2-Way Voice, Extreme Weather Alerts)

Video MonitoringVideo Monitoring from Anywhere

Doorbell Camera

Video Alerts

Continuous Recording

AccessLock Codes

Garage Doors

Notifications

Reduce False Alarms

Remote Control

Energy ManagementAutomatic Savings

Lock-Out Alerts

Extreme Temperatures

Mobile Control

AutomationMulti-Sensor Learning

Insights Engine

Geo-Services

Scenes

WellnessActivity Patterns

Awareness

Alerts

Security & Automation

Integrates Pendants

The company also provides applications for Smartphone & Tablet, Smartwatch, Voice Control, and TV Monitoring.

Pricing of the products and services for the end-users is made by the dealers who act as the middleman. Also, Alarm.com does not provide the plans or packages. The dealers do.

Since the company does not directly sell to clients, the warranty it offers is between Alarm.com and the dealers or retailers. The dealers or retailers may offer a similar or different warranty period to the end-users.

The security system provided by the company is compatible with systems made by DSC, GE Security, Interlogix, Qolsys, and 2GIG. Even older systems may be upgraded for compatibility.

Alarm.com’s system has a dedicated cellular connection and does not rely on cable or phone connection. Even if the internet is down or your phone line has been cut, you can still count on the reliability and protection of the system. Thanks to its Always-On Technology, the system monitors your home 24/7 whether you’ve armed the system or not.

It also offers proactive safeguards in cases of emergency such as when smoke or carbon monoxide is detected. Expect the system to shut down the heat or AC and send a signal to emergency personnel as the system’s responses.

With the system, you will know what is happening on your property at any time. You can also set reminders aside from the alerts.

There are 2 options for installation. A professional installer can come to your home to plan the system for you as well as install and configure it. Or you can have a pre-configured system delivered for you to install on your own.

With the company’s Crash and Smash Protection, Alarm.com can still send a signal to authorities even if your panel has been tampered or destroyed.

It counts the end consumers of service as its clients. Alarm.com is said to have a 93% renewal rate for customers.

Top Tips for Buyers

Since Alarm.com does not sell directly to end-users and is a white-label company, scout for dealers that offer Alarm.com products and services at the best prices and packages.

When you contact the company for its products and services, you will be directed to its authorized dealers in your locality.

Cancellation and Transfer Policies

Alarm.com does not set the contract terms, the dealers do. Cancellation and transfer policies are formulated by the dealers.

What’s the Bottom Line?

Pros

  • Nearly 2 decades in the industry.
  • Pioneer in home security and automation technology.
  • Has a wide-array of innovative products and services.

Cons

  • Do not sell directly to end-users.

Although Alarm.com does not sell directly to users, it provides the advanced technology used by many home and business security companies. The company focuses on building technology and tailoring innovations to cater the needs of the end-users.

So, when you do decide to get the services of a security company, you may want to ask if Alarm.com powers it. With Alarm.com’s equipment and technology, you won’t get behind in innovative technology.

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